ExpressVisaSG – Singapore Visa Agency Logo

Privacy Policy

Last updated: April 2026

At ExpressVisaSG ("we", "our", or "us"), your privacy is our top priority. We are committed to protecting the sensitive personal and financial data you share with us while processing your Singapore visa application. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with applicable data protection laws in India.

1. Information We Collect

To process your visa efficiently, we gather the following categories of information:

  • Personal Identity Data: Your full name, date of birth, gender, marital status, and passport details.
  • Contact Information: Residential address, phone numbers (including WhatsApp), and email address.
  • Application Data: Employment details, financial records (bank statements), flight itineraries, and hotel bookings as required by the Immigration & Checkpoints Authority (ICA).
  • Technical Data: IP address, browser type, and usage data when you navigate our website.

2. How We Use Your Information

Your personal data is collected exclusively for the following purposes:

  • Visa Processing: Submitting your official Form 14A and supporting documents to the Singapore ICA.
  • Communication: Providing status updates, requesting additional documents, and delivering your approved e-Visa.
  • Customer Support: Responding to your inquiries via email, phone, or WhatsApp.
  • Service Improvement: Analyzing website traffic to enhance user experience and service delivery.

3. Data Security and Storage

We implement stringent, industry-standard security protocols to prevent unauthorized access, alteration, or disclosure of your data. All digital documents are encrypted during transfer and stored on secure servers. Physical documents, such as your original passport, are kept in monitored vaults and handled only by authorized visa specialists. We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is strictly shared with the Singapore Immigration & Checkpoints Authority (ICA) and the Singapore High Commission solely for the evaluation of your visa application. We may also disclose information to law enforcement agencies if required by Indian or Singaporean law.

5. User Rights and Control

You reserve the right to request access to the personal data we hold about you. You may also request corrections to inaccurate data before your application is formally submitted to the ICA. Once an application is lodged, data modifications are subject to ICA regulations.

6. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or our operational practices. All material changes will be posted on this page with an updated "Last updated" date.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team at hello@expressvisasg.com.